Refund & Cancellation Policy
Last updated 2026-10-08
Last updated: 2026-10-08
14-day refund period
If you are not satisfied with Loúgeon, you can request a full refund within 14 days. For a new subscription the period starts on the date of your first payment. For a renewal it starts on the date that renewal payment was charged.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Refunds are processed by Paddle. To request one, visit paddle.net and look up your order, or email support@lougeon.com and we will help. Refunds are returned to the original payment method; how long they take to appear depends on your bank or card provider.
Paddle may decline a request where there is evidence of fraud, refund abuse or manipulation, in line with Paddle's refund policy.
Cancellation
You can cancel at any time from Billing in your workspace, through the Paddle customer portal. Cancelling stops future renewals. Unless you receive a refund, you keep paid access until the end of the current billing period, then AI operators pause; your data stays readable and exportable.
If a refund is issued, access to paid features for that period ends when the refund is processed.
Statutory rights
This policy does not limit any rights you have under the consumer law that applies to you.